Analytics on this site
Analytics is off.
Product analytics is not switched on for this deployment, so nothing about how you use the site is recorded. This is the default: the gate stays shut unless it is deliberately opened.
What is recorded when it is on
These are the only records the flight search creates:
- that a search was submitted, with the trip type, cabin and number of travellers
- that results came back, with how many fares were shown and how many were refused
- that a fare's details were opened, with its number of stops
Your name, email address, frequent-flyer numbers and travel-document details are never included. That is not a filter that could be misconfigured: the only values these records can carry are counts, yes/no answers and fixed choices like "round trip", so there is no shape for personal details to travel in. Whether you attached a frequent-flyer account is recorded as yes or no; the account number itself is not.
Who receives it, and how you are identified
These records are sent to PostHog, an analytics provider, on servers in the United States. They are sent from our own servers rather than from your browser, so no analytics script runs on this page and nothing is read from your device beyond the session cookie the site already sets.
You are identified only by a random identifier held in that session, created when analytics is switched on and deleted the moment it is switched off. It is not your email, it is not tied to any account, and it does not follow you to other sites.
How long the provider keeps these records is governed by their plan's retention policy; we have not set a shorter period of our own.
Objecting, or asking what we hold
There is no contact address on this page yet. Analytics is off by default, so there is nothing recorded about you to object to while it stays off — but this page will carry a real address before it is ever switched on.
What this does not switch off
Error reporting and operational monitoring are not product analytics, and this setting does not touch them. They record that a request failed or a page was slow — never how you browse. Turning analytics off must never quietly turn the lights off too.
What this does not do
It does not try to work out where you are. NeckPillow operates in the United States and its analytics project is hosted there, so the scope is carried by where we operate rather than by inspecting your connection.